A fantastic Technical Support Specialist role has arisen within a market leading automatic data capture company. The company sell a range of barcode scanning technology and software into a variety of industries.
SALARY: £25,000 - £27,000 basic
LOCATION: Near Hemel Hempstead
This is an exciting and diverse opportunity to join an industry leading company and become an integral part of the team.
Your role is to offer full technical support for both hardware and software solutions for both customers and colleagues.
Responsibilities will include dealing with clients over the phone, via email and through remote sessions offering technical support for software and hardware issues as well as assisting with software installations and configurations in a timely and efficient manner.
You will work closely with your own team ensuring that all staff members are adequately trained on all software and hardware solutions and assist the sales team with technical queries that may arise during the sales process.
Other responsibilities will include running hardware and software diagnostics as well as conducting repairs and organizing replacement parts.
To be successful for this role, you must have at least 3 years’ experience within IT Support as 1st line or 2nd line Support Specialist or as an IT Technician, have an IT qualification, be commutable to the office near Hemel Hempstead and have excellent customer service skills.
Contact: In the first instance please send your CV to Edd Hallford-Nye
All vacancies advertised are based in the UK. It is unlawful to employ a person who does not have permission to live and work in the UK and we will therefore only consider applications from candidates who are eligible to work in the EU.
Accord Management Services are UK based Recruitment specialists, placing experienced professionals across all industry sectors.
The services Accord provides are those of an employment agency.