Customer Support Engineer – HVAC, Air Conditioning, Refrigeration

  • Job Reference: PR/000879 - MH
  • Date Posted: 17 December 2018
  • Recruiter: Accord Management Services
  • Location: Watford, Hertfordshire
  • Salary: £29,500 to £35,500
  • Bonus/Benefits: Bonus + Pension
  • Sector: Engineering
  • Job Type: Permanent
  • Work Hours: Full Time
  • Contact: Matthew Hart
  • Email:
  • Telephone: 0161 613131

Job Description

The company are a world leader in control solutions for air-conditioning, refrigeration and heating and systems for humidification and evaporative cooling supplying a wide range of industries. 

SALARY:    £29,500 - £35,500 plus an annual bonus, 28 days holiday including bank holidays, company pension 

LOCATION: Basingstoke, Bromley, Watford, Crawley 

Due to growth, a new vacancy for a Customer Support Team Engineer has arisen for a worldwide company who provide controls, monitoring systems, humidifiers, chillers and compressors in to retail, commercial, industrial and residential companies. 

The works will mainly be office based in Chessington with occasional field work. 

Main responsibilities are supporting customers throughout the UK in the delivery of field services for company products via phone and email using a methodical approach. Escalating any queries or issues to the correct channels and follow up regularly. You will work closely with the service engineers and software team to also provide training on product platforms to customers and colleagues. 

To be suitable for this role you must have knowledge and understanding of the refrigeration cycle and electrical diagrams. An electrical qualification and F-Gas certificate is preferred but not essential. This role is suited for an individual who is a great communicator, analytical and has a methodical approach. Being able to work both individually and part of a team. 

Contact: In the first instance please send your CV to Matt Hart 


All vacancies advertised are based in the UK. It is unlawful to employ a person who does not have permission to live and work in the UK and we will therefore only consider applications from candidates who are eligible to work in the EU.  

Accord Management Services are UK based Recruitment specialists, placing experienced professionals across all industry sectors.  

The services Accord provides are those of an employment agency.